In this episode, Liz talks with Frances West – The Wisdom Whisperer. Frances left Taiwan to go to college in the United States and was fortunate to land a job with IBM after graduation. She quickly moved up the ranks, working in both the US and China. Wanting a change, she applied for a job at IBM Research thinking she would be working in their Availability Center—before finding out that it was actually in their Accessibility Center. In her role, she helped IBM lead the transformation of products and services to be accessible to all types of people.
In her third act, Frances continues to advance her knowledge and interest in accessibility by advising and investing in startups focused on accessibility technologies. She’s also the author of a book, Authentic Inclusion, where she talks about how diversity is at the core of disruptive innovation.
1:49 Coming from Taiwan to the US
5:50 Getting the job at IBM
7:17 Experiencing discrimination for the first time
10:55 Availability vs. Accessibility?
13:40 Understanding accessibility
16:03 Reporting to the US Foreign Relations Committee
17:48 Her Third Act
21:02 Digital Inclusion at the heart of digital transformation
23:11 Mom, why do you continue to work so hard
25:31 The Wisdom Whisperer
26:50 Tying digital inclusion to digital trans
You can learn more about Frances West on LinkedIn, Frances West LinkedIn. Her Ted Talk is here. Her Twitter is @fwest34. Here website is Frances West Website and you can buy her book, Authentic Inclusion, here.
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